Students are able to request access to their student records. Applications to access records must be made using the form below and must be approved by the Director. Students are required to provide identification before information will be released.
Students who experience hardship during a course are able to apply for leave. Applications for leave must be submitted to the Director using the form below. The Director will assess the application and determine whether the course expiry date can be extended along with the length of the extension. Leave will only be granted where there are compelling or compassionate circumstances.
Applications for leave cannot be made after the course expiry date. If leave is granted a new course expiry date will be allocated to the course and students will be provided with an amended course schedule.
Methods of assessment will vary and may include reports, case studies, essays, projects, practical demonstrations etc. The type of assessment will depend on:
- the unit being studied
- the study mode, and
- individual requirements
All assessments are competency-based. Refer to the Grading section for a more detailed explanation of the competency-based system.
This Code of Practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by Trison Business College, a Registered Training Organisation.
For the purposes of this Code trainee refers to any person participating in education or training delivered by this organisation. A client is a person or organisation who may enter into a contract with the registered training organisation for the delivery of education and training services.
2. Provision of Training and Assessment Services
2.1 Our organisation has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of trainees and/or clients.
2.2 Our organisation maintains a learning environment that is conducive to the success of trainees.
2.3 Our organisation has the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of trainees.
2.4 Our organisation monitors and assesses the performance and progress of its trainees.
2.5 Our organisation ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of trainees, and it provides training for our staff as required.
2.6 Our organisation ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses.
2.7 Our organisation is committed to principles of access and equity and will not unlawfully discriminate against trainees. The obligations we place on our staff and trainees are to protect their health, safety and welfare and ensure as far as possible that learning experiences are positive and free of discrimination or harassment.
2..8 Our organisation has polices and procedures in place that ensure trainees are treated fairly and receive all reasonable assistance to successfully complete their course once accepted for enrolment.
2.9 Our organisation recognises that trainees may hold skills and knowledge that are relevant to their course outcomes. We will assist trainees to gain recognition for these skills and knowledge through a process called Recognition of Prior Learning.
2.10 Our organisation will automatically credit relevant units of competency completed by trainees with another Registered Training Organisation towards completion of their qualification.
2.11 Our organisation offers learning and assessment services that as far as practicable meet a trainees individual learning needs. We can tailor a trainees training program to meet their needs and will offer them a range of learning and assessment resources.
3. Issuance of Qualifications
3.1 Our organisation issues qualifications and Statements of Attainment to trainees who meet the required outcomes of a qualification or unit of competency, in accordance with the AQF Implementation Handbook.
4. Recognition of Qualifications Issued by Other RTOs
4.1 Our organisation recognises the AQF qualifications and Statements of Attainment issued by other RTOs.
4.2 Mutual recognition obligations are reflected in our organisations policies and procedures and information to staff and clients.
5. Marketing of Training and Assessment Services
5.1 Our organisation markets and advertises its products and services in an ethical manner.
5.2 Our organisation gains written permission from a trainee or client before using information about that individual or organisation in any marketing materials.
5.3 Our organisation accurately represents recognised training products and services to prospective trainees and clients.
5.4 Our organisation ensures trainees and clients are provided with full details of conditions in any contract arrangements with the organisation.
5.5 No false or misleading comparisons are drawn with any other training organisation or qualification.
6. Financial Standards
6.1 Our organisation informs trainees and clients of all the costs and charges they will incur throughout their course prior to enrolment.
6.2 Our organisation has measures to ensure that trainees and clients receive a refund of fees for services not provided, including services not provided as a result of the financial failure of the organisation.
6.3 Our organisation has a refund policy that is fair and equitable and this policy is made available to all trainees and clients prior to enrolment.
6.4 Our organisation ensures that the contractual and financial relationship between the trainee/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the trainee/client. Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of Qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients.
7. Provision of Information
7.1 Our organisation supplies accurate, relevant and up-to-date information to prospective trainees and clients.
7.2 Our organisation supplies this information to trainees and clients prior to enrolment and regularly reviews all information provided to ensure its accuracy and relevance.
8.1 Our organisation conducts recruitment of trainees at all times in an ethical and responsible manner.
8.2 Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.
8.3 Our organisation ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate.
9. Support Services
9.1 Our organisation provides adequate protection for the health, safety and welfare of trainees and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counselling.
10. Grievance Mechanism
10.1 Our organisation ensures that trainees and clients have access to a fair and equitable process for dealing with grievances and provides an avenue for trainees to appeal against decisions which affect the trainees progress.? Every effort is made by our organisation to resolve trainees/clients grievances.
10.2 For this purpose, our organisation has a grievance policy where a member of staff is identified to trainees and clients as the reference person for such matters. In addition, the grievance mechanism as a whole is made known to trainees at the time of enrolment.
10.3 Where a grievance cannot be resolved internally, our organisation advises trainees and clients of the appropriate body where they can seek further assistance.
11. Record Keeping
11.1 Our organisation keeps complete and accurate records of the attendance and progress of trainees, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request.
11.2 Our organisation ensures that academic, financial and other records maintained by us are complete and accurate. These records are managed to maintain confidentiality and will not be divulged to third parties unless authorised by students or under law. Trainees may view their own records to confirm their accuracy and completeness.
12. Quality Control
12.1 Our organisation seeks feedback from our trainees and clients on their satisfaction with services they have received and seeks to improve its services in accordance with their expectations.
12.2 Our organisation is a Registered Training Organisation regulated by the Australian Skills Quality Authority. We ensure that at all times our operations comply with legislation and standards to be met by each Registered Training Organisation.
13. Industry Engagement
13.1 Our organisation regularly engages with relevant industry representatives to evaluate our training and assessment services. This ensures that our graduates hold the required skills and knowledge to the standard or performance required in the workplace.
13.2 Our organisations training and assessment strategies are developed in consultation with industry to ensure that they are relevant to industry needs. Where a trainees training or assessment occurs in the workplace, evidence of their performance will contribute to our assessments.
13.3 Our organisations teaching and assessment staff continuously engage with industry to ensure their knowledge and skills reflect current industry practice.
To ensure that students meet current industry standards, and also to ensure that satisfactory course progress is maintained, each course has a timeline for completion. Students are advised of their course expiry date prior to enrolment or during induction. The course expiry date is generous and allows ample time for a student to complete their course, even if they study on a part-time basis.
If a student has not completed a course by the course expiry date the course will be cancelled. If a student experiences hardship during their course and requires an extension to the course expiry date they are able to apply for leave.
Unless otherwise stipulated all course materials are included in the course cost.
In the event that course materials are lost, or need to be replaced, a fee of $30.00 per learner guide and $8.00 per USB stick will be charged. Text books will be charged at the replacement cost.
Course requirements vary from course to course. In general all course resources are provided by the College, however, students studying by distance education may need to make arrangements to access equipment or resources.
Text books and/or learning guides are required for each course. Unless otherwise stipulated Trison Business College will provide text books and/or learning guides to students at no additional cost.
In some cases access to computer equipment is required. Students will need regular access to an IBM compatible computer with the relevant software. Distance education students who do not have their own computer may be able to use computer facilities that are usually available free of charge at public libraries or neighbourhood centres.
All training and assessment is competency based. Competency based systems assess students on the basis of their competency. The emphasis is not on how well you can perform (whether you get 88/100 or 52/100) but on whether you can complete the required task and/or or show you possess the required knowledge.
For all completed units a student’s achievement will be graded as either Competent (C) in the learning outcomes, or Not Yet Competent (NYC). In the event of a student not obtaining competency in a module the student may re-submit work for assessment, but it must be received by the date specified. A student may re-submit work for assessment on a maximum of two occasions before a final grade is given.
Plagiarism is a serious offence and occurs when a student presents someone else’s ideas as if they were their own. People’s ideas may be contained in text books, newspapers, notes, learning guides, on the Internet, in pictures, in music, interviews or recordings.
It is acceptable for a student to quote or make reference to other peoples work, particularly to support the students recommendations or conclusions. However, work that is not referenced is considered plagiarism.
Collusion is the presentation by a student of an assignment as his or her own, which is in fact the result in whole or part of unauthorised collaboration with another person. Collusion is an academic offence. It is acceptable for students to work together to brainstorm or problem solve, however, the work submitted must be the students own work and the work must not be written by anyone else.
This policy relates to assessments submitted by students, where more than 5% of the students work has been copied without reference or acknowledgement to the original author, or where any part of the work has been written by someone else.
In order to avoid plagiarism and collusion, you need to acknowledge the source of ideas, quotations and information in your assignments.
All student work submitted for assessment must be accompanied by an acceptance of the terms and conditions given on the online assignment submission page, where the student confirms that the work submitted is their own original work and has not been copied or plagiarised..
On the first occasion where plagiarism or collusion is detected the student will be reminded about this policy and the seriousness in which it is viewed not only by just Trison Business College but by all education institutions. The student is to be counselled and issued with a warning..
Any subsequent occurrence(s) of plagiarism or collusion will result in instant dismissal from the course. The Director will advise the student of this in writing.
Each student who has enrolled in a course/unit is able to apply for Recognition of Prior Learning (RPL). RPL takes into account a student’s background and experience that may be relevant to the course. If a student already possesses the required knowledge then they may be given credit for part or all of a unit. This in turn will reduce the course length. The course cost will remain the same.
Evidence is required to support any claims for RPL and this may be in the form of certificates or statements from other training organisations, practical demonstration, workplace documentation/samples, testimonials, referee reports, or satisfactory completion of an assessment. RPL evidence must be submitted with the RPL application form and will usually be assessed within 7 days. If there are gaps in evidence the student will be given the opportunity to provide additional evidence and then the application for RPL will either be approved or rejected.
RPL can be undertaken at any stage during a course, unless there is a contractual requirement for the process to be completed before commencing training. Contractual requirements apply to all Skills for All funded courses and government funded courses. To apply for RPL the student should first discuss the process with the Training Officer.
If a student has a transcript of results or statement of attainment from another Registered Training Organisation showing successful completion of an identical unit then credit transfer will apply. Trison Business College reserves the right not to accept more than 50% of units for credit transfer in a course.
Student Rights and Responsibilities
- Students are responsible for submitting their work by the due date organised with their Trainer. A student may apply for a variation to the due date but this must be made before the due date.
- Any change of address or contact details must be provided to the College within 14 days.
- A student is entitled to resubmit any work on a maximum of two occasions, without incurring extra fees, as long as the assessment is resubmitted prior to the stipulated date.
- Where attendance for assessment of a distance education course is required Trison Business College will endeavour to use local venues at convenient times to the student but this may not always be possible. It is the student’s responsibility to attend assessments as arranged by the College.
- The students learning is their own responsibility.
Trison Business College Rights and Responsibilities
- Trison Business College will ensure that all course materials and learning resources are provided in a timely fashion. Course standards and currency will be maintained at all times.
- Assessments/assignments will be marked and returned promptly.
- Trison Business College reserves the right not to accept students onto a course.
- Trison Business College reserves the right to cancel a student’s enrolment in a course where satisfactory course progress is not maintained and/or when it is apparent that the course will not be completed by the course expiry date. The course expiry date shall be documented and outlined to the student prior to course commencement or at the course induction.
- Trison Business College reserves the right to cancel a student’s enrolment in a course where the student’s behaviour or attitude is hindering the learning of other students.
- Trison Business College reserves the right to withhold certificates, statements and transcripts until payment of all fees and charges has been received.
- Trison Business College reserves the right to cap credit transfer to a maximum of 50% of the units in a course.
Upon completion of a Certificate or Diploma course a student will be issued with a Certificate or Diploma stating the name of the course completed and outlining the units of competency achieved.
In the event that a student does not complete a course, or if the student is undertaking a short course or individual unit, then a Statement of Attainment will be issued detailing the results for each unit of competency that has been successfully completed.
In accordance with regulatory requirements, certificates/transcripts/statements will be retained by the College for 30 years. A duplicate copy of a parchment will be issued in the event that the original is lost. The duplicate will be provided free of charge in an electronic format to a valid email address or at a cost of $10.00 for a hard copy.
30 January 2017 – 13 April 2017
1 May 2017 – 7 July 2017
24 July 2017 – 29 September 2017
16 October 2017 – 15 December 2017
29 January 2018 – 13 April 2018
30 April 2018 – 6 July 2018
23 July 2018 – 28 September 2018
15 October 2018 – 14 December 2018
For all complaints/ appeals, please fill in the form and submit this form at any TRISON Business College campus Reception, in Melbourne, Sydney or Adelaide in Australia. Alternatively you may email this form to firstname.lastname@example.org.
Thank you for taking the time to fill in this form. Your feedback is important to us and this complaint will belooked into as a matter of priority. The internal complaints process will commence within 10 working days offormal lodgement of this complaint. You will be notified of the outcome in writing.
For withdrawing a course, please fill in this form and submit this form to any TRISON Business College campus Reception, located Sydney, Melbourne or Adelaide,
Please note: your application for withdrawal will be assessed within 10 working days and you will be notified of the outcome of your application in writing. If you do not have written confirmation of your cancellation of enrolment and you do not attend your scheduled classes, you will be marked absent and your attendance/progress will be affected.
Training can be terminated by Trison Business College in any of the following events:
- Non-payment of fees.
- Where a student is unable to be contacted for a period in excess of 2 weeks and no prior notification has been received.
- The due date for assessment has passed without submission of assessment and also without notification and/or adequate reason given
- There is evidence that the course of study is too difficult and will not be able to be completed without some other form of training.
- The course expiry date has been reached.